Clients are at the heart of everything we do. We wanted you to hear from them directly:
I have been using the services of Newhaven for the past ten years and have the following points to make in relation to the service they provide:
They are independent. The importance of this cannot be stressed enough. Unlike banks they have no product to push. They can suggest and use the appropriate advisors, best in class, for the project in hand. They are not forced to use internal advisors. They can get rid of advisors and other service providers if they are not preforming to an agreed level of service. There are no mixed services i.e. they are not a one-stop shop, however they provide central point of contact.
They will take into account a Settlor’s wishes but keep their own council. They are approachable, friendly and at the same time efficient with good turn around times.
They have, with other advisors, produced a Trust and Company structure, which I believe will protect my assets for the foreseeable future. Their costs are reasonable and proportional to and relevant to the project in hand. I have never seen it necessary to request a time sheet.
Circumstances change and I have to move on, but I would like to mention that I have nothing but praise for ALL members of your team.
I have been impressed with the level of attention that we have always received and which justifies my preference for dealing with a privately owned, relatively small professional Trust Company. As you know, I managed Trust Companies in both Jersey and Guernsey, now many years ago (!!) and appreciate the quality and friendliness of your prompt attention to our needs.
The service provided by (member of staff) has been outstanding and I would like to compliment him on being an excellent ambassador for NWH.
I would like to thank you all for the excellent service you have provided over the last few years
Throughout our long association the trust has been, and continues to be, in excellent hands, and that the Trustees have carried out their duties in protecting the trust in an exemplary fashion. I thank you all for all of this.
I am disproportionately excited to have got to this stage!!! Thank you so much for staying with it, it has been painful and your professionalism has shone through. It is appreciated.